Bastion LLC · Amazon SAS Select Beta · Merchant token A30LZ8TRWW7JFY

SAS Select Tracker

Every thread the Amazon SAS team has sent since onboarding on Aug 4, sorted by who has to move next. Status as of Mon Sep 21, 2026, 8:07 PM. Built from 50 SAS emails (Aug 4 to Sep 18) plus live Amazon API checks run today. Case status comes from each case's most recent email; nobody has checked the Seller Central Case Log yet (first team task below).

Every open SAS thread is waiting on us. Nothing is sitting with Amazon right now.

Two have a clock on them: the Customer Insights reply is overdue (asked Sep 4, chased Sep 11 and Sep 18), and Sonali's Q4 deal list is due Friday, Sep 25. We also let two SAS offers lapse (the detail-page and data-quality fixes) by missing their approval windows. Both can be re-requested.

Dates

Days left update when the page loads
Since Sep 4Overdue
Customer Insights reply (Yes/No + plan)
Fri Sep 254 days
Deal list to Sonali (Prime Big Deal Days + Black Friday, EU)
Thu Oct 817 days
Sonali's attachment links expire
OctoberDates TBC
Prime Big Deal Days (email gives no exact dates)
Wed Oct 2130 days
EU FBA inbound cutoff for Black Friday deals
Wed Nov 1151 days
Black Friday managed deals upload cutoff
Nov 19 to 3059 days
Black Friday Week

Already passed: Detail Page Optimization approval (case closed Aug 24) · Data-quality (CDQ) review (Sep 8) · EU inbound cutoff for Prime Big Deal Days (Sep 9) · SAS Beta survey (Sep 16).

Who owes what

Mike decides · team works in Seller Central · Claude prepares · SAS executes

Mike

5 items

Decisions and approvals only Mike can give

  • Due Sep 25Sonali Nandy, EU
    Q4 EU deals: go or pass

    She uploads deals for NL, SE, BE, PL and IE and rolls them into Black Friday. Checked today: our EU warehouses hold 0 Bastion pens. All 1,757 European units sit in the UK. The EU inbound cutoff for October's event passed Sep 9.

    Pick one: pass on the EU and ask her about UK deals, where we're overstocked, or ship pens into the EU by Oct 21 for Black Friday only. Claude drafts the reply.

  • Overdue21893108041
    Customer Insights: say Yes

    The Brand Experience team wants Yes or No on acting on the report, plus a short plan. Claude reads the report and drafts the reply; you approve it before it goes out.

  • Ready
    Approve Claude's listing fixes

    About 24 missing product details, Item Highlights, one category fix, and the tactical/fidget backend-keyword test on 4 pens. All run through our own API access, no SAS needed.

  • Ready
    Approve the email-filter fix

    Most SAS case emails on the info@ inbox were being filed to Deleted Items. One rule change routes them to the SAS folder.

  • Mike only
    One account case

    Mike is handling it directly. No team action.

Team

6 items

Seller Central and SAS Select Central work. Claude can't log in there.

  • Do first
    Screenshot the Case Log

    Seller Central → Help → Case Log. Capture the status of every case in the register below. This page is built from emails, so the Case Log is the real source.

  • By Oct 8
    Save Sonali's 3 attachments

    Deal sheet, EU Q4 pitch deck, PBDD guide. Download links and passcode are in her Sep 8 email in the info@ inbox. Save to the shared Amazon folder and keep them inside the team.

  • Ready21558958381
    Close the Buyability case

    The 3 morale-patch ASINs (B00K6ZBP3U, B00PFEZKM4, B00PFF0BT0) no longer have a listing under our account (checked today). Reply in the case that it can be closed.

  • This week
    Book October Office Hours

    SAS Select Central, one 20-minute call, one topic. Proposed topic: "15 of our 18 pens show 'not winning contributor', so our edits don't show. How do we get contribution authority?"

  • After Mike OKs
    Submit an A+ Content request

    SAS Select Central → Explore the Catalog → A+ Content. Comparison chart across the core pens. Claude writes the brief.

  • After Mike OKs
    Re-submit the listing update

    New Catalog Attribute Update request for Item Highlights and bullets on the 18 pens, using Claude's file. Reply inside SAS's approval window this time (it was 3 business days last round).

Claude

6 items

Reading, drafting, data and API work

  • Now
    Customer Insights reply draft

    Read the report attached to the Sep 4 email, turn it into a short action plan, draft the Yes reply for Mike.

  • By Sep 24
    Sonali reply draft

    Draft once Mike picks EU or UK. If UK: list of pens, SKUs and deal prices that clear her rules (at least 5% under the 30-day low, 15% off the UK reference price).

  • This week
    Read July + August reports

    SAS's monthly Performance Reports: data-quality grades (fix U and D first) and the restock and removal lists. Turn them into team tasks here.

  • This week
    Draft the SAM team email

    To sas-select@amazon.com, token in the subject. Ask for contribution authority on 15 pens and routing for the A+ chart. Mike approves before it's sent.

  • On Mike's go
    Listing fixes via API

    Pattern "Solid" on 16 pens; closure "Retractable" on 4; correct pen type on 2 and included parts on 2; Item Highlights; category fix on B0911DRFTY; tactical/fidget keyword test on B08ZZXMGDD, B08KYJ8PTC, B09QRV3C52, B08TTMQ3XH.

  • Ongoing
    Keep this page current

    Update after each case reply and each new SAS email.

Amazon SAS

0 open

What sits with Amazon

Nothing is waiting on Amazon today.
Moves to Amazon once we act
  • SAM Account Manager

    Office Hours call, then the contribution-authority escalation.

  • SAS Operations

    A+ Content request and the new Catalog Attribute Update request.

  • Sonali Nandy

    Uploads our deals after we send the list.

Arrives from Amazon every month
  • Performance Reports

    Mid-month (Aug 18, Sep 15 so far). Next one expected mid-October.

  • Customer Insights Report

    Monthly, from the Brand Experience team. Each one asks for a reply.

Case register

Status per the last SAS email on each case
CaseTopicSAS teamLast from SASStatusWaiting on
21893108041 Customer Insights Report Brand Experience team Sep 18 Report sent Sep 4; two follow-ups since. No reply from us yet. Us, overdue
21729896051 Composite Data Quality (CDQ)file 920706_CDQ_Output_Template.xlsx Ankit K. Sep 14 Review date Sep 8 passed; SAS will not make the changes. Can be revisited on request. A+ chart and contributor authority are outside CDQ: go to SAM or the Account Manager. Us, optional
21673781191 Detail Page Optimization, 18 pensfile 915698_BastionLLC_DPO_19_08_2026.xlsx Mukesh K. Aug 24 Closed. Approval was due within 3 business days and never arrived. To get changes made, submit a new Catalog Attribute Update request. Don't use their shortened titles. Us, optional
21673793711 Comprehensive ASIN Optimizationfile Bastion LLC_CAO_template.xlsx Vinay M. Aug 19 Recommendations delivered. To implement, open a new request; don't reopen this case. Keywords SAS adds won't show in Seller Central. We can do these fixes ourselves through the API. Us, Claude
21673605051 Detail Page Optimization (duplicate) SAS Operations Aug 19 Closed as a duplicate of 21673781191. Nobody
21558958381 Buyability: 3 morale-patch ASINs Oviya Babu Aug 17 SAS said listing optimization is outside its scope and pointed to self-service. Checked today: the 3 ASINs have no listing under our account and don't resolve in the US catalog. Team: close it
no case Q4 deals, Prime Big Deal Days + Black Friday (EU) Sonali Nandy, Account Manager, EU Marketplace Expansion Sep 8 Waiting for our deal sheet: ASIN, SKU, marketplace, deal price, deal type. Deals must run the whole event. Us, Sep 25
no case Monthly Performance Reports (July, August) SAS Select Communications Sep 15 Data-quality grades plus inventory restock and removal lists. Not reviewed yet. Claude
no case SAS Beta survey SAS Select Communications Sep 16 Deadline passed. Optional. Skip

One account-related case is handled by Mike and not listed. Onboarding contact was Jennifer Dunn (NDA signed Jul 24, welcome email Aug 4).

How to work with SAS

From the SAS onboarding emails and newsletters
Reply inside the case

Case emails come from no-reply addresses. Answer in Seller Central → Case Log. The Customer Insights report is the exception: it asks for an email reply.

Approval windows are short

SAS closed the detail-page case after 3 business days and the data-quality case after its review date. Whoever submits a request owns replying inside the window.

Services menu

SAS Select Central → Explore the Catalog: Detail Page Optimization, Catalog Attribute Update, A+ Content, GTIN Suppression, Variations, Category Validation, Keyword Search Optimization, Comprehensive ASIN Optimization.

SAM team for anything off the menu

Email sas-select@amazon.com and put merchant token A30LZ8TRWW7JFY in the subject line.

Office Hours

One 20-minute call per month with a SAM Account Manager, on a single topic. Book it in SAS Select Central.

Urgent issues

Seller Central → Help → Strategic Account Services Support, or Escalate an Issue in SAS Select Central. Suspensions, blocked top ASINs, FBA cancellations, payout and deal problems go straight in. Anything else needs a Seller Support case open 5+ days first.

Keep it inside the team

SAS program materials and reports are marked Amazon Confidential. Don't forward them outside Bastion.

Titles are ours

Never apply SAS's shortened "+1 Count" title suggestions. Use Bastion's approved titles.

Check Deleted Items for now

SAS email goes to three of our inboxes. On info@ most case emails were filed to Deleted Items by our email filter. A fix is pending Mike's approval.